Payment & Refund Policy

This page summarises the essentials about payment: what exactly you pay for, when access opens, how payment is made, and on what terms a refund is possible. The "Refunds and cancellation" section below constitutes the "Refund Rules" (Appendix No. 1 to the Public Offer) and forms an integral part of the contract.

The key point: testing and the basic conclusion are provided free of charge. Payment is only required for premium features. The service is digital: access opens immediately after payment. Payment is made by an adult or a legal representative of a minor.

Freemium model: what is free and what is paid

Our primary services use the freemium model: core features are available for free, while certain advanced (premium) services are paid. Learn more about the freemium model on Wikipedia.

Here is how it works in the testing service:

Free: taking the test and the basic conclusion based on its results.
Paid (premium): the extended report and additional features (see below).

What you pay for

Payment opens access to digital content and the service's advanced features, in particular:

the extended report with a more detailed interpretation of results and recommendations;
matching of the most suitable professions;
additional tests (e.g. EQ, CQ);
tracking of development dynamics and participation in the annual progress rating (on the relevant plan).

The service is for career-orientation purposes only. It is not a medical, psychiatric or clinical diagnosis; no diagnoses are issued.

Price, currency and access period

Current prices and a comparison of plans are listed on the "Pricing" page. The currency depends on the user's region.

Payment is a one-time charge that opens access for a fixed period (depending on the plan, e.g. up to 6 or 12 months). There is no automatic renewal or recurring charge — when the period ends, access simply expires and you decide whether to purchase again.

When access opens

Access to the paid content opens immediately after successful payment and remains available for the entire period of the relevant plan.

By making the payment and receiving access immediately, you give explicit consent to the immediate supply of the digital service and acknowledge that you thereby lose the 14-day right of withdrawal provided by consumer-protection law. This does not apply where access was not provided for technical reasons (see below).

Payment method

Payment is made online by bank card through a payment service provider (payment system). For the "Premium" plan, a bank transfer is also possible using the details provided after checkout — to activate, email support@talents.center with the receipt and the user's email.

Refunds and cancellation

An order can be cancelled only before payment.
Under Ukrainian consumer-protection law, refunds for digital services after access has been granted are not made (access opens immediately after payment — see above).
If access was not provided for technical reasons, you have the right to request a refund within 14 days of payment.
Since payment is a one-time charge for access over a fixed period, no pro-rata (partial) refund is provided for early termination — access remains until the paid period ends.
Refunds are made exclusively via the same method used for payment, after you send a written request. In the request, state your full name, login, the date and time of payment, and attach the payment receipt.
Refunds are processed within 30 (thirty) banking days of our receiving your request, provided complete and correct details are given.

This payment and refund policy is aligned with Ukrainian consumer-protection law and the EU Consumer Rights Directive (Directive 2011/83/EU), in particular its provisions on digital content and the consumer's right of withdrawal (Art. 16).

Fiscal receipt

We are working on sending the fiscal receipt to your email automatically. If you have not received it, please email support@talents.center with your login and the date and time of payment.

Who can pay

Only an adult or a legal representative of a minor user may make the payment. If the test was taken by a person under 18, parental / guardian consent must have been obtained before the test; the payment confirms that consent from the adult.

Support and refunds

For general questions and fiscal receipts: tel. (+380) 999-5555-91, email support@talents.center.

Refund requests and contract termination should be sent to claim@talents.center.

Legal seller of the service:

Name	FOP Petrenko Yu.M.
State registration certificate	No. 20720000000036028 of 24.06.2016
Tax ID (IPN)	2997617116
Address	23 Lvivska St., office 203, Kyiv, 03115